1 - Once logged in, click "forgot password"
2 - Enter the phone number associated with your account and your username
3 - You will be emailed a temporary password
4 - Enter the temporary password emailed to you
5 - Now you need to enter a new password. After entering a new password of your choice, retype it again to confirm it.
6 - When your new password has been accepted, you will be logged into Online Banking